FAQ
testYes, it is a requirement for any returned product ...
Read moreIt is a requirement for any return that the produc...
Read moreIt is not possible to exchange a product. Any chan...
Read moreYou have 14 calendar days since the day you receiv...
Read moreShipping costs for the return of a product are alw...
Read moreYes, it is possible to return a product in any of ...
Read moreRefunds are always paid using the same payment met...
Read moreI want to edit my invoice details ...
Read moreIf you do not keep the original box of the product...
Read moreThe main reasons why a return will be rejected ...
Read moreIf you have received a product that does not corre...
Read moreHow do I unsubscribe from your Newsletter...
Read moreYes, shipping costs will be refunded as long as th...
Read moreYou have 14 calendar days from the day you receive...
Read moreYes, for reasons of hygiene and health protection,...
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Hot Releases is our calendar showing all exclusive...
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Yes, you can hand over the product which you wish ...
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No, creating a customer account is not mandatory w...
Read moreWith your MyCerbeShops customer account, when you purchas...
Read moreCreating a MyCerbeShops account is very easy. Go to Creat...
Read moreYou can request a new password by clicking on the ...
Read moreIn order to proceed with the closure of the custom...
Read moreThe CerbeShops Credit is a virtual value that you can use...
Read moreIt's really easy! You can unsubscribe yourself fr...
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Our stock at CerbeShops is distributed among different wa...
Read moreOnce your order has been prepared and shipped, the...
Read moreNo, shipping costs are fixed, regardless of the qu...
Read moreAs soon as your order leaves our warehouse you wil...
Read moreIf it's been more than a week since you've receive...
Read moreWe prepare and dispatch our orders on working days...
Read moreNo, sivasdescalzo does not ship to the cities of C...
Read moreIf I uninstall the app and reinstall the app back, will I lose my registrations...
Read moreIt will depend on the destination country: In S...
Read moreWe always make sure that each order arrives on tim...
Read moreIf you have been the winner of an in-store raffle...
Read moreIf you have placed two orders on the same day, and...
Read moreIf you want us to send your order to the Canary Is...
Read moreNo, it is not possible. MRW is the delivery compan...
Read moreYes, UPS is the delivery company responsable for o...
Read moreYes, all international orders sent to a country ou...
Read moreA parcel is not often returned to our facilities. ...
Read moreYes, all the products that make up our catalog, be...
Read moreWe have several warehouses in the cities of Madrid...
Read moreNo, the European Economic Area (EEA) is a free tra...
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If you would like to be the first one to find out ...
Read moreWe recommend you check the size chart. When acc...
Read moreYes, you can find differences between the differen...
Read moreTo find out what is the equivalent of your size, y...
Read moreIf you have detected incorrect or incomplete detai ...
Read moreNo, the product you have added to the cart is abso...
Read moreThere are only differences in the American sizing ...
Read moreAt CerbeShops, we interpret fashion by carefully selectin...
Read moreThe active models and sizes that appear in our onl...
Read moreAt CerbeShops, we apply demanding quality criteria to all...
Read moreNo, at sivasdescalzo we only sell our products to ...
Read moreYou can check our weekly Hot Releases calendar. Yo...
Read moreWe sometimes limit the purchase of an exclusive pr...
Read moreYes, all the products that make up our catalog, be...
Read moreAbsolutely. The price you see in the online store ...
Read moreAt CerbeShops we only publish releases when we are 100% s...
Read moreNo. Each release can be carried out differently. T...
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You can confirm that you have correctly placed you...
Read moreIf you have detected incorrect or incomplete detai...
Read moreWe will do our best to manage your cancellation re...
Read moreYou can easily download your invoice by accessing ...
Read moreNo, it is not possible to place an order through o...
Read moreWe do not offer store pick-up services. All orders...
Read moreIf you recently purchased an item and its price ha...
Read moreIf you do not have a customer account, unfortunate...
Read moreIf you have experienced any inconvenience when mak...
Read moreYou may have placed your order as a guest and that...
Read moreWhen logging in the application, the system will c...
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The app is available for Android devices with Andr...
Read moreThe app is available for iOS devices with iOS 10.0...
Read moreHow will I know if I am a winner...
Read moreRegardless of whether you reinstall the app on the...
Read moreOnly one registration per customer will be accepte...
Read moreOnce registered in a raffle, for legal motives, it...
Read moreIf you are one of the winners of the raffle, you w...
Read moreNo, the European Economic Area EEA is a free tra,...
Read moreIf it is detected that, in effect, the terms and c...
Read moreOnly one registration per shipping address is allo...
Read moreNo, if you are underage, you won't be able to part...
Read moreOnce you receive the winner notification indicatin...
Read moreWhere is your store in Madrid? What are its opening times...
Read moreUnfortunately, in that case, you will lose the rig...
Read moreIf you have been the winner of an in-store raffle ...
Read moreNo, the online winners must place the order throug...
Read moreThe return conditions are the same for all our pro...
Read moreNo, only the winner can pick up his order personal...
Read moreIf you are one of the winners of the in-store raff...
Read moreTo pick up your order in the store, you must prese...
Read moreNo, only the most exclusive and limited sneakers a...
Read moreNot usually. Some models may be available in the S...
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Return period: Yes, we have extended the return p...
Read moreThe usual delivery times may be affected depending...
Read moreWe are still active! We want to continue offering ...
Read moreWill I have to pay customs fees or local taxes within the European Economic Area...
Read moreWhere is your store in Barcelona? What are their opening times...
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